Packages are generally dispatched within 1-2 days If in stock, after receipt of payment. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Shipping Courier Selection: Customers are responsible for selecting and ordering their preferred shipping courier during the checkout process. We provide a list of available couriers with their respective shipping options and costs. It is important to note that each courier has its own policies and guidelines for shipping, and the customer is subject to these policies. We do not cover any issues or liabilities that may arise from the courier's handling of the shipment.
Damaged Goods: It is crucial to inspect your package upon delivery. If you notice any visible signs of damage to the packaging, please do not accept the delivery and inform the courier immediately. Signing for a package as "undamaged" when it has visible damage may void any potential insurance coverage, and we cannot be held responsible for such instances. Instead, please refuse the delivery and contact our customer support team immediately at Info@cbsracingshop.com so that we can initiate a claim with the courier and arrange for a replacement or refund.
Reporting Damaged Goods: In the event that you discover any damages to the goods after accepting the delivery, you must report the issue to our customer support team within 24H of receiving the package. Please provide us with clear photos of the damaged items and the packaging to assist us in processing your claim. Failing to report damages within this time frame may limit our ability to assist you.
Shipping Scans and Notifications: Once your order is shipped, it will typically go through various scanning points along the delivery route. If more than 7 days pass since the last scan, and you have not received your package, please notify our customer support team immediately. We will do our best to assist you in contacting the courier and resolving the issue. However, please be aware that delays in notification may impact our ability to make a successful claim with the courier. If the courier rejects the claim due to the delay in notification, we regret that we cannot take any further action.
International Shipping: For international shipments, customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in the item's price or shipping cost. Please check with your country's customs office for any applicable fees before placing your order.
Shipping Policy Updates: This shipping policy is subject to change without prior notice. It is recommended to review this policy before making a purchase to stay informed about any updates.
If you have any questions or concerns about our shipping policy or need assistance with your order, please do not hesitate to contact our customer support team. We are here to help you!
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact form.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email through our contact form and send your item to: CBS Racing, Huygensweg 1, 5482 TH Schijndel, Netherlands.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: CBS Racing, Huygensweg 1, 5482 TH Schijndel, Netherlands. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.